Reference

Privacy Policy for Your Indonesia Account

We keep your account data, device signals, and payment records in one place so you can see what we handle before you open live casino tables or slots.

Account dataDevice logsDANA, OVO, GoPay, QRISLocal law

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How We Handle Data and Requests

kasteltoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy explains how we collect, use, store, and share data when you open an account, log in from phone or desktop, send a message, or make a payment through DANA, OVO, GoPay, or QRIS. We keep only the details needed to run the account, confirm

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payment status, prevent duplicate entries, and answer a request that comes through chat or email. If you switch between live casino tables and slots, the same record follows your account so we can keep one clean history instead of scattered copies. Where local law gives you
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a different right, that rule applies first. Access depends on local law and is available only where local law permits. If you want to know what we hold or ask us to change it, we will handle the request through the contact paths below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US

Where to Send Privacy Requests

The fastest path is our live chat, which is open daily from 09:00-23:00 WIB for account data, correction, or closure requests.

Live Chat Open chat from the footer and tell us what you need: a copy of your data, a correction, or a closure request. We answer daily from 09:00-23:00 WIB and keep the thread on your account.

Email Send your request to our inbox when you need a written trail. Add the account name, the phone number on file, and the exact change you want so we can handle the right record without delay.

WhatsApp Use WhatsApp if you want to send a quick request from your phone. We will ask for details that prove the account belongs to you before we share, change, or close anything.

RECORDS AT REST

How We Keep Records Clear

We keep privacy work tied to a small set of steps: collect only what the account needs, limit access inside our team, and remove records when the retention period ends.

Data Collection

When you open an account, we record the name you enter, contact details, login history, and the device type you use. That lets us match your request later and keep the right record attached to the right account.

Cookies

Cookies and browser storage keep you signed in, remember your language choice, and note whether you moved from phone to desktop. You can clear them in your browser settings, but some session steps may ask you to log in again.

Security Checks

If you change a password, email address, or phone number, we may ask for a fresh check before we update the record. That stops someone else from changing your account after a lost device or shared session.

Payment Trails

Payment records from DANA, OVO, GoPay, and QRIS include the reference code, time, and status returned by the rail. We keep that trail so we can verify a payment, answer a mismatch, or trace a duplicate.

Retention

We keep data only as long as needed for account operation, dispute handling, or the period required by local law. After that, we remove active copies or turn them into non-identifying records where possible.

Your Requests

You can ask to see, correct, or close the record linked to your account. Send the request through chat, email, or WhatsApp, and we will confirm what can be actioned after we check your identity.

Common Privacy Questions From You

If you want to know what we keep, how long we keep it, or how to change it, this section gives the plain version. We use the same rules on phone, tablet, and desktop, and we keep the account record tied to the contact path you used so we can answer faster. If local law gives you a different right, that rule comes first.

We keep the name you enter, contact details, login history, device type, and the payment trail attached to your account. That lets us verify access, answer your request, and keep the correct record if you move between phone and desktop.

Those records help us match a deposit, confirm status, and resolve a mismatch if the amount or time does not appear as expected. We keep only the reference details needed for the account and support case.

Yes. Send the change request through chat, email, or WhatsApp, and include the account name plus the phone number on file. We verify the request first, then update the record or explain what cannot be changed.

We keep it only for the time needed to run the account, answer requests, and meet the retention period required by local law. After that, we remove active copies or reduce them to non-identifying records.

Yes. The same rules apply on phone, tablet, and desktop browser. Cookies and device signals help us remember your session and protect the account if you switch devices or log in from a new place.

Start with live chat from 09:00-23:00 WIB, or send email and WhatsApp messages with the same request. We reply in plain English and keep the thread attached to your case until it is resolved.

Yes. If the rule in your location gives a different right, we follow that rule. Access is available only where local law permits, and we may ask for extra checks before sharing or changing a record.

Privacy Policy for Your Indonesia Account

Where to Send Privacy Requests

How We Keep Records Clear

Data Collection

Cookies

Security Checks

Payment Trails

Retention

Your Requests

Common Privacy Questions From You

01 What data do you collect when I open an account?

02 Why do you keep my DANA, OVO, GoPay, or QRIS records?

03 Can I ask you to change my account details?

04 How long do you keep my data?

05 Does this policy apply on my phone and desktop?

06 Who can I contact for a privacy request?

07 Does local law change what I can access?

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